A21.CHAT
Generative AI based Unified Enterprise Chat Experience
a21.CHAT helps you customize your intelligent enterprise chatbot solution with your own data, secured in your own environment, to meet your specific business case.
GenAI Customer
Service ChatBot
Deploy across multiple channels Telephony, Chat, Voice, Email, SMS and other social media platforms.
Seamless Integrate with your CRMs, CMS, databases and knowledge bases to provide accurate responses.
Human-like Interactions by AI Virtual Agents with the ability to understand and respond to a conversation
GenAI powered
Enterprise Chat
Seamless Integration with Enterprise Systems (CRM, ERP, HRMS) for streamlined workflow and data consistency.
Proactive Engagement capabilities based on user behavior or predefined triggers, enhancing customer engagement and providing personalized experiences.
Advanced Document Retrieval: Utilizes AI to swiftly search and retrieve documents from extensive enterprise databases, improving information access and decision-making.
GenAI Call Center
Assistance
Contextual Handover: Provide human agents with the conversation that occurred between the user and virtual agent for a seamless transfer.
Assist human agents by providing real-time suggestions on the go to handle nuanced conversations.
Integrate with existing Contact Center Provider or agent desktop to maintain familiar UI for human agents while improving agent productivity
Get Started With AI Experts
To know how our intelligent advisor/chatbot can be configured for your business case, write to us.
